The dynamics of talking with an insurance adjuster are quite complex. This is a person you are paying to protect the profits of the company that you pay to give you money. You can read that sentence as many times as you need to. In Mike's case, he has been paying Allstate his entire life - and the one time he's needed help they're out here trying to pig-wrestle him like he's trying to get one over on them, when what he's actually trying to do is keep water from getting inside his house. Sometimes if you are receiving a lot of contradictory data you have to look directly at the thing in question, without engaging your cognition or attempting to slot it into a narrative framework. Just observe it mechanically. Once you do, in this case and in others, you will ascertain the truth of it: the purpose of the company is to retain money not give you money. It's not complicated! I'm always looking at things like this and saying to myself, "This can't possibly be how it works!" but it works in exactly that way.
