Version 1.4
Effective Date: July 31, 2026
Introduction
THIS PRIVACY POLICY DESCRIBES HOW INFORMATION ABOUT YOU MAY BE COLLECTED, USED, AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. THIS PRIVACY POLICY FURTHER DESCRIBES OUR POLICIES WITH REGARDS TO PERSONAL INFORMATION. PLEASE REVIEW IT CAREFULLY.
Acceptance of Privacy Policy. This Privacy Policy (the “Privacy Policy”) concerns the collection, use, and disclosure of your (“you” or “user”) information by PA, Inc. (“PA,” “we,” or “us”) in connection with the services, programs, websites, and software applications (collectively, the “Service”) provided by PA. This Privacy Policy is incorporated by reference into the PA Terms of Service (the “Terms”), which can be found here: Terms of Service. By subscribing to or otherwise using the Service, or accessing any content or material that is made available by PA through the Service, you agree to be bound by the Terms, including this Privacy Policy. PA reserves the right to change or modify this Privacy Policy at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting of the revisions on the Service. Your continued use of the Service following the posting of such changes or modifications will constitute your acceptance of those changes or modifications.
Types of Personal Information. For purposes of this Privacy Policy, “Personal Information” refers to any information that could be used to identify the participant, either alone or in combination with other information. PA collects and uses several types of Personal Information in connection with the Service:
“Registration Information” is collected when you subscribe to or register for the Service. This information includes, but is not limited to, your name, user account name, password, membership date, and contact information such as email address and telephone number. PA uses Registration Information to authenticate your access to PA Services, including PA websites, forums and mobile applications, and to send you marketing communications.
“Purchaser Information” is collected when you purchase a product from PA through the Service. This information includes, but is not limited to, your name, shipping address, credit card information, and contact information such as email address and telephone number. PA uses Purchaser Information to charge you for products you order, ship the products to you, and to send you marketing communications.
“Club Information” is collected when a user joins Club PA and includes, but is not limited to, the total amount a user has paid through Patreon and your user account name.
Other Types of Collected Information. When you use the Service, some information is automatically collected through the use of log files. Such information may include your device’s Internet Protocol (IP) address, your device’s operating system, the browser type, and your device ID (only for iOS users). To ensure your data is safe and used only to the extent necessary to provide the Service, PA deletes this information automatically over time. PA uses this information for purposes such as analyzing trends, administering the Service, improving customer service, diagnosing problems with our servers, tracking user movement, and gathering broad demographic information for aggregate use.
Use of Cookies. We may also automatically collect certain information through the use of web beacons or “cookies.” Cookies are small data files that are stored on a user’s hard drive at the request of a website to enable the site to recognize users who have previously visited them and retain certain information such as customer preferences and history. If we combine cookies with, or link them to, any of the Personal Information, PA will treat this information as Personal Information. If you wish to block, erase, or be warned of cookies, please refer to your browser instructions or help screen to learn about these functions. However, if your browser or device settings will not allow you to accept cookies or if you block cookies, you may not be able to sign in to your PA account or access certain Service features.
In addition, PA may use third parties to provide certain functionalities or to collect, track and analyze non-personally identifiable usage and statistical information from users, such as the user’s browser type, operating system, device ID (only for iOs users). These third parties may collect personal information from you in connection with the services they provide and may place cookies, web beacons or other devices on your device to collect non-personal information which may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage of the Service and the other services tracked by these third parties. PA is not responsible for, and does not control, any actions or policies of any third-party service providers.
Use of Google Analytics. PA uses Google Analytics to provides information about how many users visit our website, when they visit, and how they navigate the site. We also use other Google Analytics tools, such as Demographics and Interest Reporting, which enables us to learn more about the characteristics and interests of the users who visit our website, and Remarketing with Google Analytics, which enables us to provide relevant advertising on different websites and online services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Disclosure of Personal Information to Third-Parties. In general, PA will not disclose individual-level Personal Information to third parties, except under the following circumstances:
PA may disclose individual-level Personal Information to partners or service providers (e.g. credit card processors) who process and/or store Personal Information in order to help PA provide, understand, or improve the Service. In those instances, the protection of your individual-level Personal Information will be subject to the privacy policy of the specific PA partner or service provider.
PA may disclose such information to third parties where you provide express written consent for PA to do so.
Information Required to be Disclosed by Law. Under certain circumstances, Personal Information may be subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders, or in coordination with regulatory authorities. You acknowledge and agree that PA is free to preserve and disclose any and all Personal Information to law enforcement agencies or others if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal or regulatory process (such as a judicial proceeding, court order, or government inquiry) or obligations that PA may owe pursuant to ethical and other professional rules, laws, and regulations; (ii) enforce the PA Terms of Service; (iii) respond to claims that any content violates the rights of third parties; or (iv) protect the rights, property, or personal safety of PA, its employees, its participants (including you), and the public. In the event PA is required by law to disclose Personal Information, PA will notify you through the contact information provided to PA in advance, unless doing so would violate the law or a court order.
Security. To prevent unauthorized access or disclosure, to maintain data and information integrity, and to ensure the appropriate use of information, PA uses various physical, technical, and administrative measures to keep your Personal Information secure, in accordance with current technological and industry standards. In particular, all connections to the PA websites and mobile applications are encrypted using Secure Socket Layer (SSL) technology. Please recognize that protecting Personal Information is also your responsibility. We ask all participants to be responsible for keeping their password secure as well as other authentication information used to access the Service. You should not share authentication information with any third parties, and should inform PA immediately of any prohibited use of your password. PA cannot secure and assumes no liability for Personal Information that you release to third parties.
Children’s Privacy. PA is committed to protecting the privacy of children and abiding by the provisions of the Children’s Online Privacy Protection Act (COPPA). The Service is not designed or intended to attract children under the age of 13. A parent or legal guardian, however, may consent his/her child to use the Service, if the child is old enough to do so. The parent/guardian may create an account for, and provide Registration Information on behalf of his or her child (if applicable). In such case, the parent/guardian assumes full responsibility for ensuring that the information that he or she provides to PA about his or her child is kept secure and that the information submitted is accurate. In the event that PA is notified or becomes aware that the Service has been used by a child under the age of 13 to store information of that child without parental consent, PA shall be and is authorized to delete, in its entirety, any of the information stored by that child. The Company also reserves the right to revoke any license to use the Service which is being used or has been used by a child under the age of 13.
Account Closure and Correction of Personal Information. If you wish to terminate your registered account, you may do so by sending a request to PA via email at cs@penny-arcade.com. If you terminate your account, PA retains limited Registration Information related to your order history (e.g., name, contact, and transaction data) for accounting and compliance purposes. Personal Information and Registration Information can be changed, corrected, or updated using the PA websites and mobile applications.
Business Transitions. In the event that PA goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. In such a case, your Personal Information would remain subject to the terms of the pre-existing and current Privacy Policy until such time as you are notified that the different terms shall apply.
California Do-Not-Track Disclosures. PA does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. Third parties that have content embedded on PA’s websites or mobile applications (e.g. social features) may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific PA website from a certain IP address. Third parties cannot collect any other personal identifiable information from PA’s websites unless you provide it to them directly.
Know Your Rights.
Data Privacy for California Residents. - CCPA
This section applies solely to all visitors, users, and others who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (the “CCPA”) and any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect. PA collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, PA's Service has collected the following categories of personal information from its consumers within the last twelve (12) months:
Identifiers. Real names, postal addresses, online identifier, telephone number, credit/debit card number, and email address.
Commercial Information. Products and/or services purchased, purchasing history.
Internet or Similar Network Activity. Information regarding your interaction with the Service.
Sources of Personal Information. PA obtains the personal information listed above from the following sources:
Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on the Service.
Third Parties. For example, we collect user name information from Patreon members of Club PA.
Use of Personal Information. We may use or disclose the personal information we collect for one or more of the following business purposes:
To fulfill the purpose for which you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our websites, products, and/or services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
PA will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. PA does not sell your personal information.
How to exercise your rights.
Data Privacy for California Residents.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending us an email at privacy@penny-arcade.com.
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a twelve month period. The verifiable consumer request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
We aspire to respond to a verifiable consumer request within forty five (45) days of receipt of the request. If we require more time (up to ninety (90) days) we will inform you of the reason(s) why an extension is needed and how long we anticipate the period to be. Any disclosure we provide will only cover the twelve (12) month period preceding the receipt of your request. If applicable, the response may provide the reasons why we cannot comply with your request. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Rest of World.
Within our capability and scope, PA commits to extending to you abilities equal to the rights granted under CCPA and GDPR to residents of all other parts of the world not governed by an existing data privacy law. To this end if you would like to make a data privacy related request of equal scope and type to the rights extended by the CCPA or GDPR but do not live in an area governed by these laws please contact us at privacy@penny-arcade.com.
While PA commits to attempt to extend these abilities to all users of our services we make no guarantee that we will be able to comply with all requests due to reasons outlined above. There is also no ability for us to offer alternate dispute resolution in these cases.
Contact. If you have questions about this Privacy Policy, please contact us at privacy@penny-arcade.com or by writing to us at:
Penny Arcade, Inc.
Attn: Data Privacy Officer
8509 154th Ave NE
Suite L210
Redmond, WA 98052